Hospitality Operations - Room Division 5 Course Specialization
Hub of the operations happens here. Greeting the guest from the moment they step through the door and caring for their stay till they leave. Front desk, Guest Services, Reservations, Bell-Staff, Valet and Concierge. Planning and evaluating operations and exploring future trends and development in room division.
Completion of these 5 courses with a C (70%) grade or better will entitle you to a Certificate of Specialization in Marketing & Sales Management.